1. Check-in time ?

Normally the check-in time is after 1:00 p.m. Please let us know your arrival time in case you may require early check in, we‘ll do our best as per room availability.

2. Check-out time ?

Normally the check-out time is before 11:00 a.m. If you have a plan for late check-out kindly let us know your time of departure, we’ll do our best to satisfy you.

3. Which languages are spoken at Hotel?

English, Hindi, Nepali & Bengali.

4. Can I leave my luggage?

Yes, we can look after your packed luggage. If at check in your room is not ready yet or in case of early check out we will store your luggage free of charge on your check-in and check-out days.

5. Wi-Fi ?

A wireless internet connection is available throughout the hotel. Guest can access it in rooms too (Wi-Fi).

6. Which is the nearest airports?

The nearest airports are Pakyong Airport – PKG & Bagdogra Airport – IXB.

7. Which is the nearest train stations?

The nearest railway stations are NJP Railway Station & Siliguri Junction.

8. Is a shuttle service available from the airport / railway stations?

Yes, it is available on request with suitable charges as per availability of vehicles. When booking this service, please inform us the flight number for your arrival and/or departure with the relevant times.

9. Is breakfast included in the price ?

It depends on the meal plan that you choose while you opt for reservation.

10. What time is breakfast served?

Normally breakfast is served from 8.00 am to 10.00 am, every day. Packed breakfast available if it is required.

11. Do you have smoking and non-smoking rooms?

You can choice Smoking or Non-Smoking room as per your preference.

12. Does the hotel serve non-veg. menu?

Yes, we serve both veg and non-veg dishes at our property.

13. How far in advance do I have to book?

It’s better to book early as soon as you have planned your trip!
Last-minute availability is depends upon the peak seasons and off seasons of Gangtok.

14. Do children stay for free? (Please note: Max. 2 child only per room)

Yes, children up to the age of 5 can stay for free (>5 will be countedas an adult).

15. When do I need to pay for the accommodation?

Payment of any outstanding balance must be made before check out, but payment must be guaranteed when you check in, unless agreed otherwise on the basis of the applicable rates.

16. Do you have a restaurant?

We have a multi cuisine restaurant and a bar at our property .

Please feel free to call us for any assistance you require or suggestion you would like to make . Thanks in advance on behalf of Alpine Hills Retreat, Gangtok.

Click here to know more about the present update on COVID 19safety guidelines at Sikkim .

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